Uber and GMCBL team up to enable bus seat e-booking in Gurugram

Uber and Gurugram Metropolitan City Bus Limited
(GMCBL) today launched a partnership making it possible for commuters to book and pay
for their seats in Gurgaon’s public transport buses using the Uber app. This pilot will start
with Gurugaman CNG AC buses on top two routes during peak commute hours. Commuters
will be able to pre-book seats, follow the live location and route of the bus, and know its
expected time of arrival (ETA), just like they can do with an Uber cab.
The two routes where this pilot will operate include Badshahpur bus stand to DLF Cyber
Park (Shankar Chowk) via Huda City Centre metro station, and BPTP Astaire Garden (Sector
70) to DLF Cyber Park (Shankar Chowk) via Golf Course Road. Buses will run on each route
from 7 am till noon, and 3 pm to 8 pm daily. Pricing for the tickets begins at INR 7 per
kilometer.

As a first-of-its-kind partnership between Uber and a public transport body, this will serve
as a model to illustrate how technology can improve public transport services. The
partnership promises to bring a convenient commute experience as it will ensure pre-
booked seats in public transport buses, fewer stops which means faster commute and a
safer ride as there will be no standing passengers in moving buses. Overall, a faster and
more pleasant travel experience in the buses. The commuters only need to show digital
code confirmation on their Uber app to the driver as they board the bus. They will also
benefit from round-the-clock safety support from Uber including having access to a 24X7
Safety Line.
Speaking at the flag off in Gurugram, Shri Sudhir Rajpal (IAS), Chairperson, GMCBL,
and CEO, GMDA, said, “Today, Gurugram is home to a diverse population and the biggest
domestic and international brands in the country. We are committed to improving public
transport services and make commuting in Gurugram a joyful and seamless experience. Our
partnership with Uber is a step in this direction, and will pave the way for using world-class
technology to revolutionize bus services in the city. We are confident that this partnership
will receive love from the citizens, and inspire other cities to attempt similar initiatives in the
near future.”

Addressing the audience at the event, Shri Nitish Bhushan, Head of Central
Operations, Uber India and South Asia, said, “Innovation is in the Uber DNA, and we
are building products to make everyday life easier for everyone. We are committed to
building a multi-modal mobility system that serves the commuting needs for all. Our

partnership with GMCBL is an important milestone as we partner with an important public
transportation player to bring the magic of Uber to public buses. This partnership will help
transporters provide a better service by allowing them to predict passenger demand while
giving commuters more convenient options to choose from. We are excited about the
possibilities that this partnership presents and are eager to build from the learnings of this
pilot.”

Here are the steps to book Gurugaman buses on the Uber app:
Step 1. Fire up the Uber app and choose ‘Ride’